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Privacy Policy

Effective Date: June 4, 2026

1. Introduction

Welcome to Nisbets Australia. We operate the ecommerce website www.nisbetsaustralia.com (the “Site”).

This Privacy Policy explains how Nisbets Australia (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our Site, purchase commercial kitchen equipment and catering supplies, or interact with us.

We respect your privacy. We are committed to managing your data securely and transparently in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), as well as other applicable international data protection standards for our global visitors.

By accessing our Site or purchasing our products, you agree to the collection and use of your information as outlined in this policy.

2. Information We Collect

We collect several types of information to process your business orders, improve our services, and deliver a personalized shopping experience.

Personal Information You Provide Directly

  • Identity Data: Full name, business name, job title, and company registration details.
  • Contact Data: Billing address, delivery address, email address (mossyth@nisbetsaustralia.com), and telephone number (+61 (2)46045400).
  • Financial Data: Credit card details, bank account numbers, or alternative payment method details. (Note: Payment data is processed securely via encrypted third-party payment gateways and is not stored on our servers).
  • Profile Data: Your username, password, purchase history, order preferences, and product reviews.
  • Communication Data: Information you share when you contact customer support, fill out contact forms, or subscribe to newsletters.

Information Collected Automatically

  • Technical Data: Internet Protocol (IP) address, browser type, browser version, time zone setting, operating system, and platform.
  • Usage Data: Information about how you navigate our Site, viewed products, page response times, download errors, and links clicked.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and pixels to track website activity and store specific user preferences.

3. How We Collect Your Data

We collect personal information through various methods, including:

  • Direct Interactions: When you create an account, place an order, sign up for marketing updates, or contact our team via phone or email.
  • Automated Technologies: As you interact with our ecommerce platform, we automatically collect technical data using server logs and cookies.
  • Third Parties: We may receive data from business partners, delivery networks, payment processors, analytics providers (such as Google Analytics), and credit reporting agencies.

4. How We Use Your Information

We use your data strictly for legitimate business purposes, including:

  • Order Fulfillment: Processing your transactions, managing payments, and arranging delivery to your designated address at 15 Badgally Road, Campbelltown or any other site.
  • Customer Support: Responding to inquiries sent to mossyth@nisbetsaustralia.com or calls made to +61 (2)46045400.
  • Account Management: Setting up and managing your commercial customer account and loyalty rewards.
  • Marketing Communications: Sending tailored promotional offers, newsletter updates, and product catalogs (you can opt-out at any time).
  • Website Optimization: Analyzing user trends to enhance website speed, design, security, and product inventory.
  • Legal Compliance: Fulfilling tax obligations, preventing fraud, and complying with Australian corporate regulatory laws.

5. Sharing and Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we do share your data with trusted partners to run our ecommerce business effectively:

  • Service Providers: Delivery couriers, freight carriers, IT infrastructure hosts, payment gateways, and email marketing platforms.
  • Professional Advisors: Accountants, legal counsel, auditors, and insurers providing business support.
  • Credit Agencies: For corporate credit checks and debt collection management where necessary.
  • Law Enforcement: When required by Australian courts, government authorities, or statutory bodies to meet legal or safety mandates.

6. Cross-Border Data Transfers

As a commercial supplier, some of our software systems, cloud storage servers, or global support affiliates may be located outside of Australia.

When we transfer your information internationally, we ensure that the recipient country maintains strict data protection laws or that our partners adhere to strict contractual agreements that mirror the protection required by the Australian Privacy Act.

7. Data Security and Retention

We take data security very seriously. We use administrative, technical, and physical safeguards to secure your personal information against unauthorized access, loss, misuse, modification, or disclosure.

  • Security Controls: Our Site uses Secure Sockets Layer (SSL) encryption for all transactions. Access to your personal data is restricted to authorized staff who require it to perform their jobs.
  • Data Retention: We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy, or to comply with Australian tax laws and accounting requirements (typically 7 years for financial records).

8. Your Privacy Rights

Under the Australian Privacy Act, you have explicit rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You can request that we fix inaccurate, outdated, or incomplete information.
  • Opt-Out: You can opt-out of direct marketing emails by clicking the “Unsubscribe” link in any communication or by emailing us.
  • Anonymity: Where lawful and practical, you have the option of dealing with us anonymously or using a pseudonym (e.g., general inquiries about product specifications).

To exercise any of these rights, please reach out to our privacy officer using the contact details provided below.

9. Cookies and Third-Party Links

Our Site uses cookies to remember items in your shopping cart and analyze traffic. You can modify your internet browser settings to block or delete cookies, though this may limit your ability to use certain features on www.nisbetsaustralia.com.

Our website may contain links to external third-party sites (such as manufacturer product pages or social media channels). We are not responsible for the privacy practices or content of those external websites.

10. Privacy of Minors

Our ecommerce platform is built for commercial buyers, hospitality professionals, and business entities. We do not knowingly collect or solicit personal data from individuals under the age of 18. If we discover that a minor has provided us with personal information, we will delete it immediately from our servers.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technological standards, or Australian legislation. Any updates will be posted directly on this page with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us and Complaints

If you have any questions about this Privacy Policy, wish to access or correct your data, or want to file a complaint regarding an alleged breach of your privacy, please contact our team using the details below:

  • Company Name: Nisbets Australia
  • Website: www.nisbetsaustralia.com
  • Privacy Officer Email: mossyth@nisbetsaustralia.com
  • Physical Address: 15 Badgally Road, Campbelltown, NSW 2560, Australia
  • Telephone: +61 (2)46045400

We take all privacy complaints seriously. We will review your inquiry, investigate the matter thoroughly, and respond to you in writing within 30 days. If you remain unsatisfied with our response, you have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.